How Can We Help
Support Center
Whether you're setting up a new simulator, troubleshooting an issue, or planning maintenance, our team is here to keep you flying. Find answers below or reach out directly.
Email Support
support@blackstarflight.comBest for detailed questions. We respond within one business day.
Support Hours
Mon–Fri, 9am–6pm ETReach out anytime—we respond to all requests within one business day.
What Do You Need Help With?
Setup & Installation
Guidance on installation, calibration, and hardware configuration.
Training & Operation
Learn how to operate your simulator and get the most from each session.
Technical Issues
Troubleshoot software, displays, controls, and motion systems.
Frequently Asked Questions
Most simulators ship within 6–8 weeks of a finalized configuration. Our team coordinates an on-site installation date with you, and full setup, calibration, and walkthrough typically takes one business day.
Still Need Help?
Send us a message and a member of our support team will get back to you within one business day.